After multiple occasions of sitting in the drive-thru at the local Fast Food restaurant, for what we deemed a very long time, and then receiving an order that was not what we ordered, the Branner Consulting crew has decided to put our heads together to do a friendly assessment of the local Fast Food drive-thru process and the multiple opportunities for improvement.
We will use a series of blog posts to analyze their drive-thru process using various process improvement tools.
Stay tuned as we “Define” the problem and identify the “Defect” that we will analyze. Keep in mind, this analysis and data will be for the local restaurant only, of which we attend often. Follow/subscribe to the Branner Consulting, LLC blog to receive our updates as we share our unsolicited local Fast Food drive-thru process improvement advice via the blog posts.
Branner Consulting, LLC can help you at any stage along your journey from process documentation to implementing process improvement projects. We also provide coaching and training in Six Sigma and Lean methodologies.