Small Business Owners, how have you performed so far this year? It’s the 4th quarter and I know you have already started looking at your accomplishments and you have started planning for next year. Are you on track to meet the goals you set at the beginning of 2015? Do you have the right tools to improve and grow your small business?
We list two things you should consider doing in the 4th quarter to make that final push towards business process improvement as well as assist you with your 2016 planning.
- Complete a business operations review where you analyze all aspects of your operations from leads generation/leads management to sales and fulfillment to product delivery to returns and customer service. Use the review to identify the areas that are exceeding expectations, areas that are on track, and the areas that needs improvement. This data can also be used to assist with 2016 planning and for identifying potential process improvement projects.
- Ask your customers and employees for written feedback. Obtaining this data can assist you with truly identifying areas of opportunity in your operations that you may not otherwise identify in your performance metrics. Again this qualitative data can be used to assist with 2016 planning ideas.
The advice is not fancy but the results can be phenomenal. Taking the time to review your business operations can help set you up for more success later.
Branner Consulting, LLC’s signature service is performing Business Operations Reviews for small to medium sized businesses. Using thought leadership and industry specific benchmarking, our team evaluates the current state of client’s day to day operations to determine best practices, lessons learned, and opportunities for improvements. We help you identify potential problems and help you solve them!