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Yes, small businesses should care about process improvement.  All businesses should care about process improvement.

Many quality and process improvement professionals quote W. E. Deming, known as the Father of Quality, to hammer in this point.
I have picked 3 of my favorite Deming quotes to articulate why knowing, measuring, and improving your business processes is the cornerstone of a successful business whether big, medium, or small.

What is your favorite W. E. Deming quote?

deming quote 1

deming quote 2

deming quote 3

Branner Consulting, LLC’s signature service is performing Business Operations Reviews for small to medium sized businesses. Using thought leadership and industry specific benchmarking, our team evaluates the current state of client’s day to day operations to determine best practices, lessons learned, and opportunities for business process improvements. We help you identify potential problems and help you solve them!