Quality is not an accident.
I am not aware of any business who accidentally produced a high quality product. If you know of a business who accidentally produced this magnificent high quality product, please email us at firstname.lastname@example.org. I want to hear all about the journey and you can be one of our next guest bloggers and share with our readers.
It may seem like little effort on the surface, but check underneath. What you may find is a well-oiled machine with efficient processes and procedures that ultimately produced operational excellence…quality.
Here is an exercise for our readers.
Think of a business, product, or service that you automatically equate to high quality.
Ask yourself, self what makes them synonymous with high quality?
Although there are many, here are two from our list.
Ritz Carlton Hotels – My favorite hotel of all time! I have stayed in a Ritz hotel in multiple different cities and the impeccable service is always consistent. The concierge, spa, restaurant, and housekeeping staff all seem to be in sync and know just what I need and when it is needed. When traveling, I always check to see if a Ritz is in the area.
Chick-Fil-A Restaurants – My favorite fast food restaurant. Of all the years that I have been going to Chick-Fil-A, they have never messed up my order. Enough said.
Have you had the same experience with these businesses? If so, ask yourself why? What is it about their operations that lead to such high quality service? Is it the people, the process, and/or the technology?
Maybe you don’t agree with my two choices. Let us know your thoughts in the comment section, email us at email@example.com , and/or post on our Facebook page https://www.facebook.com/brannerconsulting
Small Business owners, operational excellence is key to sustainable growth. Don’t let anyone tell you differently.
Branner Consulting, LLC can help you identify, document, measure, monitor, and improve your key business operations processes. Our signature service is performing Business Operations Reviews for small businesses. Contact us today to get started. Using thought leadership and industry specific benchmarking, our team evaluates the current state of client’s day to day operations to determine best practices, lessons learned, and opportunities for business process improvements. We help you identify potential problems and help you solve them!