For small business owners, continuous improvement is the name of the game. If you are not improving, then you are moving backwards. In order to have sustainable improvement, and ultimately business growth, you should know what makes your business tick.
Do you know these 3 things about your small business?
Customers – Who are your top customers or clients? Do you have voice of the customer information (VOC)? How do you compare to your competitors?
Suppliers – Who are your top suppliers? How do your top suppliers ensure quality? How do you manage relationships with your suppliers?
Processes – What are your key business processes? What metrics do you use to measure success of your business and business processes?
Even if you are a novice at continuous process improvement, knowing about your customers, suppliers, and key business processes can get you started with targeting improvement opportunities.
Branner Consulting, LLC can help you identify, document, measure, monitor, and improve your key business operations processes. Our signature service is performing Business Operations Reviews for small businesses. Using thought leadership and industry specific bench-marking, our team evaluates the current state of client’s day to day operations to determine best practices, lessons learned, and opportunities for business process improvements. We help you identify potential problems and help you solve them!